Debt relief articles
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- 2007-11-13 22:16:19 - Develop loyal customers for a lifetime ? part 1 (1 ? 10)
- Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service.These first ten tips will help you in turning your existing customers into ...
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- 2007-11-13 22:16:19 - Write a business thank-you note
- Have you seen that thing on TV where the gal tells the nerd she wonders why he never asked her to marry him and he stumbles and says "Thank You" and she turns to butter?The point of the message is that "Thank You" goes a long way to making people feel better.Personally and in business, develop the "Thank You" habit.While it is generally expected to send a written thank-you for...
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- 2007-11-13 22:16:19 - How to deliver exceptional customer service
- Having been in business a number of years, I'm amazed at the number of people who don't have the slightest idea of what customer service is. Customer service is not a way of doing things ? it's an attitude.I always love it when company's send their people to seminars to learn about customer service. All the seminars will discuss the customer's needs and expectations and the orator will pack...
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- 2007-11-13 22:16:19 - How to walk the floor and talk to customers
- This may seem a strange topic to introduce. Yet, it is the most under-used skill by many retail managers, but one of the most important roles in their supervision.1. You Are the Maitre of Your BusinessYour role is take that of a maitre d'hotel. You should meet your guests (customers), welcome them and ensure they leave with a positive feeling about your business. You should set aside...
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- 2007-11-13 22:16:19 - Over deliver - the key to customer satisfaction
- Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help you to over deliver to a client.MeetingsIn most organizations it's easy to deliver additional value around meetings, because statistically, most companies run meetings poorly. Capture important notes during your meetings and then deliver yo...
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- 2007-11-13 22:16:19 - Customer satisfaction is your business
- Regardless of what business you are in - you are really in the business of satisfying customers. The degree of customer satisfaction you deliver determines the level of long-term success you will achieve in business.Make Customer Satisfaction Your Top PriorityDon't just make sales. Create customers - satisfied customers. In addition to the immediate profit they provide on the ...
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- 2007-11-13 22:16:19 - Customer service: stop sabotaging your customer relationships
- If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes." I immediately think to myself, "Oh great, here comes the game of 20 questions."Now don't get me wrong. I spent many, many years training Customer Service Reps. (CSR's). I'm all for making sure customers receive the best possible service. Wh...
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- 2007-11-13 22:16:19 - Establishing yourself as an expert in the eyes of your customers
- The most important aspect of a successful business is developing the correct mindset toward your customers. And this is not the over used phrase The customer is always right. Actually the correct mindset we are referring to here is to always think in terms of benefits for your customers. The highly successful businessperson thinks of ways to show interest in their customers even before they come i...
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- 2007-11-13 22:16:19 - Become a customer enthusiasm-guru!
- One thing all successful small business owners have in common is the knowledge that their business is based on enthusiastic customers. Despite their multi-tasking titles of bookkeeper, service provider and sales-manager, their most important title is Customer-Enthusiasm Guru.Your question, undoubtedly, is how do I find time in my unbelievably over-loaded schedule to become a customer-enthus...
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- 2007-11-13 22:16:19 - How to easily increase your profits
- Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to what you had to say?Doesn't happen very often does it? In fact, while I was writing this, I couldn't recall when I had experienced it. I...
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- 2007-11-13 22:16:19 - Over delivering provides big results
- Over promising is a problem only when you under deliver. There are a number of ways that you can overdeliver to your customers or prospects, and as a result create a win-win situation for you both. They will be provided with some additional value, while you will be upgrading your learning around a particular issue, adding another product or service to your business, or even increasing the mastery ...
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- 2007-11-13 22:16:19 - How to keep customers
- Who was it that said - "The customer is always right"? Well for those of you who can't get through the day without knowing, it was H Gordon Selfridge, the founder of Selfridges's department store in London.The question I want answered is; did he ever work with customers on day-to-day basis and if so, was he some kind of saint?Let's face it; customers can be a real pain in the neck. Y...
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- 2007-11-13 22:16:19 - Dont give your customers what they want!
- One of the mantras we hear repeatedly in business is "The customer is always right." I'm here to tell you that if you want to build a thriving business you need to forget that saying, and take note of Payne's Law #1 "The customer is always right- some of the time." I'll explain why in a minute.The worst kind of businessperson is the one who cynically tries to force the customer to choose th...
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- 2007-11-13 22:16:19 - 10 customer service quality statements to measure up against
- It might sound quick and simple, to say how well your business does in satisfying it's customers. Hearing such as:-"We're increasing our turnover by 14% year to date""Our customer complaints are now less than 4% or our transactions"...might sound like music to your ears, but that's just the time you need to be very careful.A regular measurement of where you are a...
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- 2007-11-13 22:16:19 - 5 ways customer service managers are implementing to increase customer focus
- According to a Forum Corporation survey of commercial customers lost by 14 major service and manufacturing companies:15% found a better service/product15% found a cheaper service/product20% cited "lack of contact and individual attention from the company"50% said; "contact from old suppliers" personnel was poor in quality"These days, it s...
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- 2007-11-13 22:16:19 - Minimize the pain of check recovery
- $350 million in bad checks are written each and every week. That fact alone makes bad checks a serious problem for American businesses. It is almost inevitable that, if your business accepts checks, you have been affected by this. As well as being stuck with bank fees for depositing a bad check - and the very real possibility that the bad check could impact your bottom line - there is the time, ag...
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- 2007-11-13 22:16:19 - One critical question to ask yourself every day
- What happened to the old saying, the customer is always right? I'll bet every one of you reading this article has a "customer service nightmare" story to tell. My most recent nightmare experience took place recently when my business partner and I went in to a wireless phone store to purchase two new pda wireless phones. We told the young man who greeted us that we had only one question: ...
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- 2007-11-13 22:16:19 - You must sweat the small stuff
- It's The Little Things That Make or Break a Small BusinessIf you make a poor impression in small things, why should customers trust you with larger ones like buying your product regularly or giving you a big order? In the last two days, I've seen this simple fact proved three times.I ordered software from Company A. It came with a 30-day trial period, after which I was to be c...
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- 2007-11-13 22:16:19 - The logic of emotion!
- Homebuyers are an interesting study. Watching people make their home buying decisions has brought me to the conclusion that every decision that every one of us makes is based in emotion. You heard me, it's all about the emotion. Before you deny what I am describing to you, let me begin with me.Painful as the revelation is for me, even I as a Naval Academy graduate, retired Navy pilot, and h...
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- 2007-11-13 22:16:19 - How crm software works -- creating customer satisfaction with a click
- When people ask, "What is CRM?" the literal answer is, "Customer Relationship Management," but that doesn't really convey much in terms of what all CRM does for a business. This CRM definition is too narrow to really explain everything the system does if it is working to its fullest potential and is user-friendly enough to expand and grow as a customer-client relationship chang...
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- 2007-11-13 22:16:19 - The history of crm -- moving beyond the customer database
- Customer Relationship Management (CRM) is one of those magnificent concepts that swept the business world in the 1990's with the promise of forever changing the way businesses small and large interacted with their customer bases. In the short term, however, it proved to be an unwieldy process that was better in theory than in practice for a variety of reasons. First among these was that it was sim...
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- 2007-11-13 22:16:19 - Customer service: why bears make bad customers
- Every business owner should have a picture of his or her ideal customer. When I picture my ideal customer, I see a business owner struggling to find time for all that needs to be done, someone passionate about what they do, someone striving to find answers to make their business run better. By picturing this person in my mind, I am able to develop products and services that I know will benefit tha...
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- 2007-11-13 22:16:19 - Customer conversion mistakes that will cost you
- The following are common mistakes that Sales Managers and Owners make in the sales process which could be costing you thousands or even hundreds of thousands in lost revenue.- No system to capture and log prospect information/contact data on incoming ad calls.- Poor tracking of incoming calls for source and ad success.- No attempt to offer something to a prospect that`s `on th...
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- 2007-11-13 22:16:19 - Customer service - winning customer experiences
- Winning Customer ExperiencesMuch research has been done on what the makes a winning customer experience. What is it that makes customers come back to your business instead of going to someone else's? If your repeat business is low, what is it that you are doing to drive your customers away? There is a consistent theme that emerges across the research - winning customer experiences are built...
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- 2007-11-13 22:16:19 - Get customers to stop calling you--12 easy ways to save money with online customer support
- Despite rumors to the contrary, the Web is not dead. More people are using it, they have faster bandwidth, and in many cases Net-time is taking over TV- time. It's no wonder more users are turning to the Net for help, rather than the telephone. So why not take advantage by offering your customers help online after the sale? Given that the average customer care call is $33, it's a great way to plea...
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- 2007-11-13 22:16:19 - Marketing as a spiritual practice
- "Marketing as a spiritual practice." It sounds contradictory ? how can sales and promotion possibly be considered spiritual? But the secret is, once you truly understand that marketing isn't all about struggle, jargon, tricks or gimmicks, spiritual practice is the very root of success.Sound completely airy-fairy? We understand the response. But in reality, marketing consists of a ...
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- 2007-11-13 22:16:19 - What?s in a name?
- Different people call their Customers by different names. If they don't have Customers, they have Clients, purchasers, licensees, users, patients, members, franchisees, or buyers. Each of these words carries meaning to those who say them. And those meanings say something about the health and long term success of the enterprise.What do I mean?Take a minute to do this right now. Write ...
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- 2007-11-13 22:16:19 - The 3 rs of customer service
- What I am about to tell you may seem very obvious - you may even say DUH!!! but the fact is, - many company's forget the 3 R's of good customer service- Respect your Customer, Take Responsibility for Your Actions and Products and give your Customers a Full REFUND when it just isn't right. I promise you that if you follow these 3 simple rules you will never have to run after the same customer again...
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- 2007-11-13 22:16:19 - Be the customer: see yourself as your customers do
- What do your customers experience when they interact with your business? As a mystery shopper, I help businesses see themselves through the eyes of their customers by posing as a typical customer and evaluating their service, quality and cleanliness. Was it easy to find what I needed? Were the employees polite and helpful? Was everyt...
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- 2007-11-13 22:16:19 - Handling angry clients
- What do you do when your client gets mad at you? How do you handle this? An angry client can be one of the biggest time and energy drains on a sales person. What you should specifically do will obviously depend on what the client is angry about. Sometimes our clients have a legitimate reason to be angry, such as when we screw up. Other times clients get unreasonably upset because they have ...
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