Debt relief articles
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- 2007-11-13 22:16:19 - Customers who rave about you and your service
- According to customer service studies by marketing gurus of the world, here are the following qualities, which must be present in your life and your business in order to develop raving fan customers who are not just satisfied but completely loyal to you over the long haul.1. People want you to show an interest in their lives. You not only know about their business, you know ab...
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- 2007-11-13 22:16:19 - Tips for curing bad customer service
- Bad customer service is everywhere these days - unmanned front desks, surly servers, clueless staff, employees talking on the phone, and managers who refuse to acknowledge a customer. It's no longer an exception ... poor service has become the norm.In an all-too-typical scene, a customer walks into a retail store with a question about where to find a product. The employee, who is busy and d...
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- 2007-11-13 22:16:19 - From disgruntled to champion - how to turn an unhappy client into your best customer
- It's a salesperson's worst nightmare- the phone call that comes in from a disgruntled customer. Not only does it create extra work for you, but it cuts into your valuable selling time. But believe it or not, this is actually a tremendous sales opportunity and a chance for you to become a hero. Here's how to make this situation work for you:Empathize With the ClientThough it ma...
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- 2007-11-13 22:16:19 - The great american customer service unawareness campaign
- Q: I'm so sick of you so-called business experts always saying the customer is always right. This is my business, not the customer's, so I'm the one who's always right. Sure, they can have an opinion, but in the end it's up to me to decide who's right and who's not. And if the customer doesn't like it they can take their business elsewhere. What do you say to that, Mr. Business Expert? -- Paul W....
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- 2007-11-13 22:16:19 - Be a resource
- What is one of the greatest ways to add value to your business? Nope, it's not giving away free merchandise, offering special discounts, or even creating a preferred customer club. One of the most valuable commodities that you can provide your customers is INFORMATION.WHAT'S THE PROBLEM?Think about it. In this society, we are faced with an overwhelming sense of information OVERLOAD. ...
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- 2007-11-13 22:16:19 - Empowering customer service vital
- It never fails to amaze me how many companies have employees who are empowered to offer former customers wonderful incentives to lure them back, yet their customer service representatives have the ability to offer virtually nothing to convince an unhappy customer to stay.Powerless, these CSRs often actually ignore customers' requests and declarations of their intent to leave, even encouragi...
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- 2007-11-13 22:16:19 - 11 moments of truth
- These moments come when a customer or client?1. Hears someone else praise you or your work.2. Likes your physical presentation (appearance, voice, and smile).3. Is touched intellectually and emotionally by what you say.4. Recognizes you as a model of who or what the person would like to become.5. Hears that you care.6. Thinks he/she will be challenged and ...
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- 2007-11-13 22:16:19 - Make sure you get the customer perspective
- Businesses that fail, often forget to seek out the customer perspective. I have talked to some folks at businesses that were less than succesful, and when asked if they actively seek out customer comments, the answer invariably is no. Why don't they do that? Why not get the customer perspective?Oftentimes, the company is overconfident, and thinks they know what customers want. This myth, be...
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- 2007-11-13 22:16:19 - Loyal customers take commitment
- In today's competitive world of retail, many stores are implementing external marketing programs designed to attract new business.Unfortunately, the cost can be very high with little return on investment. What is often lost in the mix is the fact that it can be much more cost effective to have a loyal customer base that returns again and again rather than constantly seeking the next new cus...
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- 2007-11-13 22:16:19 - Putting the service back in customer service
- The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation?Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though you're not face-to-face with your customers, you still leave a lasting impression. Do you co...
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- 2007-11-13 22:16:19 - Moments that matter
- Many years ago, I was a first year apprentice assigned the task of pressure washing a set of condensing coils on the roof of a grocery store on Capital Hill in Seattle, an upscale part of town.It was a 90-degree day, in late August. To make matters worse, it was a Friday around 4:30 PM. I was wet, dirty, tired and I was anxious to get home, knowing full well I had at least another hour to f...
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- 2007-11-13 22:16:19 - Reducing customer resistance to your product or service
- Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. There are many reasons for feeling resistance including fear of new things or change, fear of failure or success or even fear of not being perfect.When we resist things, sometimes we miss out on opportunities ? opportunities to work with new people, attract new cust...
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- 2007-11-13 22:16:19 - Developing a customer complaint system
- Background The company was experiencing an increase in the number of customer complaints and an increase in the cost of processing them and we were hired to analyze the current situation and develop recommendations to increase the effectiveness of the process of administering and resolving the complaints.Identify Customer Requirements A consultant was assigned to the design of cust...
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- 2007-11-13 22:16:19 - Whatever happened to customer service?
- Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to what you had to say?Doesn't happen very often does it? In fact, while I was writing this, I couldn't recall when I had experienced it. I'm sure I ...
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- 2007-11-13 22:16:19 - Clients?do you really need them?
- Running a successful business takes a lot of energy and there are so many areas that as a business owner you need to pay attention too.It's not enough to spend heaps of time, money and resources into getting buyers for your goods and services and then leaving those clients/customers to their own devices.If you want to work less, have more time and make more money one very important a...
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- 2007-11-13 22:16:19 - Dealing with difficult people
- 1. Don't get Hooked !!!When people behave towards you in a manner that makes you feel angry, frustrated or annoyed - this is known as a Hook.We can even become "Hooked" by the way people look, how they talk, how they smell and even by their general demeanour.If we take the bait then we are allowing the other person to control our behaviour. This can then result in an unproduct...
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- 2007-11-13 22:16:19 - Sales marketing: 10 high impact ways to improve your customer service
- If you want to last a long time in business and succeed, you must learn how to make your customers happy.You have to know who are your customers, what they want and keep in touch with them and their needs.Let me suggest to you 10 ways to succeed in doing this.1. Stay in contact with customers on a regular basis. Offer them a free e-zine subscription. Ask customers if they want...
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- 2007-11-13 22:16:19 - 11 ways to get what you want - be a clever customer!
- We all want great service, whether we are buying our weekly groceries from a store, or want a billing hitch resolved at our local utilities provider. Whether it's getting our car fixed, or a great meal in a restaurant. So we can holler and complain about how poor customer service and satisfaction has become - or we can do something about it ourselves, when we have those one-to-one opportunities wi...
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- 2007-11-13 22:16:19 - Managing your business when one client takes alot of your time
- How often has your schedule been thrown out of whack because of a client's needs?I try to live by the 80/20 rule: working from my home office 80% of the time and working onsite with clients 20% of the time. But, the past week has been the exact opposite.I had a demanding onsite project. I had to drive halfway across town and give up my weekend to help my client meet their deadline. Y...
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- 2007-11-13 22:16:19 - Learning from your employees and customers complaints
- Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming. However, by taking them in stride with an open mind, we can learn much from our employees' and customers' feelings about the workplace.After all, a complaint is nothing more that a person telling you that his (or her) needs haven't been met. As dissatisfied...
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- 2007-11-13 22:16:19 - More customers - watch those little things
- Two situations, two perfectly acceptable experiences, but in one case, an excitement about great service and in the other case, just OK.The LaptopI have a laptop which is under warranty - 5 working day turnaround they said when I rang them about a power problem. Efficient and effective they were too.So someone came to collect it the next day and, as they said, I got a c...
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- 2007-11-13 22:16:19 - 4 myths about customer value
- The purpose of business is to create and retain a customer.Much has been written about customer orientation, customer relationship management (CRM), Customer Lifetime Value (CLV) metrics, Customer Centric organization models, customer retention, customer care-add any high sounding word with -customer- preceding or succeeding that word and you have a new model, a new theory. Headline hitting...
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- 2007-11-13 22:16:19 - The marvelous world of metaphors
- Recognize metaphors from every angle and round up more insight into your own innovation. Nobody can do it better than you can!A metaphor is a figure of speech in which a word or phrase that means one thing is used to describe an object or ideas to which it is not literally applicable -- a ship is said to plow the sea. Denise ShekerjianWebster defines Metaphor:The applicati...
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- 2007-11-13 22:16:19 - Is your crm (customer relationship management) system doomed to fail?
- "Right, People. Let's blast out that mail campaign we've been planning for so long."It's time to put your trusty CRM software to work; to let it earn its keep. You run a search of people and companies you want to target.You soon realize something's wrong when your list is far smaller than anticipated. A quick check reveals many profiles/categories have not been filled in, i...
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- 2007-11-13 22:16:19 - Raising the bar for online magazine subscription services and customer service
- After years of flying below the radar in the magazine subscription service arena online, MagMall.com is gaining traction real fast. In December, the subscription retailer relaunched it's once relatively boring (though clean) site with the express intent of competing more effectively against its rivals. Key to the makeover is allowing customers to manage all their subscriptions online year after ye...
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- 2007-11-13 22:16:19 - Why passenger surveys are a transport operators best friend
- Public transport operators who already use passenger surveys may not fully appreciate the multiple benefits that surveys can bring. Not only are surveys an efficient method of market research that will help identify areas of passenger dissatisfaction, they are also perfect for measuring the effects of improvements and can, at the same time, help promote new initiatives to customers using the servi...
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- 2007-11-13 22:16:19 - Making customer satisfaction surveys work
- Why bother? Good customer service is the life blood of any business. Although new customers are important good customer service will help generate customer loyalty and repeat business. With each satisfied customer your business is likely to win many more customers through recommendations and remember, if you are not taking care of your customers, your competition will.A Custom...
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- 2007-11-13 22:16:19 - The sellers creed
- I will not make sales. I will make Customers.I will target the heart of my Customer. Never their wallet.My Customer is the lifeblood of my business.Though I may sell my Customers what they want, I will deliver what they need and make their lives better.Courtesy and Service are cornerstones of my relationship with my Customer.I will view complaints as opportunitie...
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- 2007-11-13 22:16:19 - 3 special benefits every customer wants
- Every customer looks for 3 special benefits when they do business with you. They may not specifically ask for these benefits. But you're losing sales if you don't automatically provide all 3.1. Fast ResultsProspective customers may take a long time deciding whether or not they will buy from you. But once they decide to buy, they expect instant results. When people buy a car they want...
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- 2007-11-13 22:16:19 - Develop loyal customers for a lifetime ? part 2 (11 ? 20)
- Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service.These second ten tips will help you in turning your existing customers into...
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