Debt relief articles
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- 2007-11-13 22:16:19 - Putting the serve back into customer service
- Good service is easy to spot and hard-to-find. Mediocre service occasionally stands out but only because it's the cream-of-the-crap.Last week I had the opportunity to speak at the Lumbermen's Merchandising Corp. annual sales meeting in Dallas. The meetings were held at the Dallas Convention Center and the hotel we stayed at was the Hyatt Regency at Reunion.The first night I had dinne...
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- 2007-11-13 22:16:19 - Finding out why a potential customer is calling on you
- Our challenge as the business owner/sales person answering the telephone, is to build rapport with the caller, quickly and easily.In most cases, the caller has been told something about you and your product or service. It is your job to find out exactly what they are calling about without asking that question directly. Most businesses have a number of products or services that they offer. T...
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- 2007-11-13 22:16:19 - Dont work with jerks: how to recognize a difficult client early
- Five minutes into the call I knew this client was going to make my life miserable. The problem was, I already said "Yes."Into every professional practice falls a little rain, or better said...walks in a nightmare client. You start losing sleep by a couple of hours every night, you keep thinking about her project during your lunch time, and you feel like your life has been taken over by this...
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- 2007-11-13 22:16:19 - Whats love got to do with it?
- Customer Loyalty, we all want it. Don't we?Some people say it's dead - they say that customers are fickle, that they don't want loyalty, that they just want the lowest price and the fastest way to get it. Some say that customers have changed and that the pursuit of loyalty is foolish, since it's the customers that are not interested in it. I don't agree. Loyalty is not DEAD, it's just sleep...
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- 2007-11-13 22:16:19 - Carpet cleaning in surrey
- Like any business, carpet and upholstery cleaning requires excellent customer service and great value for money. There are a number of ways in which one can obtain these. People have studied the art of customer service for many years, striving to find the right balance between giving hte best service they can, while still making a profit large enough to survive on.Customer service is define...
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- 2007-11-13 22:16:19 - Businesses need to rehumanise
- Big companies and corporations have lost the human touch. The question is, when will humanity catch on, or like robotic sheep will we do whatever the business shepherds tell us, no matter how bad we are treated? I am talking from firsthand interaction here. Aren't you tired of having to talk to machines and sit waiting in queues that may not even really exist, while horrible music repeats itself o...
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- 2007-11-13 22:16:19 - How do you create customer loyalty?
- Another sad fact of life is that these days, very few customers are loyal. Most of their loyalties lie with their bank accounts, and you can't blame people for watching their shrinking dollars. If you have regular clients, offer them an extra incentive now and again. Thank them for visiting and remember their names. Give them an additional discount for regular business or a promotional item to rem...
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- 2007-11-13 22:16:19 - Customers - what they really want - 6 secrets of customer service
- What customers really want can be divided into two areas.Firstly - they want the core service of your business to meet their needs. They expect your product or service to work. If you say you're a plumber, then the customer expects you to fix their leaking pipe. If you say you're an accountant, then they expect you to resolve their tax details.They also expect your product or service...
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- 2007-11-13 22:16:19 - Make your customer your friend
- The simplest way to describe a 'durian' (pronounced doo-ree-ann) is to say it's a yellowish-green fruit about the size of an mid-sized watermelon. It has a thick skin of spikes, and a rich bitterish-sweet fruit.Known as the King of Fruits, it emits an overpoweringly pungent smell that lingers on for days, hence it's an item that's banned in hotels and airplanes. To those unaccustomed to its...
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- 2007-11-13 22:16:19 - Dont forget your existing clients
- Quest for new clients shouldn't ignore those who pay the billsAcquisition. It's a big word in small business marketing. Companies are constantly looking at ways to draw new people to the business and generate new streams of revenue. In this quest, some small businesses make the mistake of focusing too much on new customer acquisition, only to find that their existing customers have been lur...
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- 2007-11-13 22:16:19 - Aint we wonderful!
- It may come as a surprise to you to discover that customers don't buy your products or services because they feel that you have a right to make a profit. In other words, their motive for doing business with you is not to help you buy the latest Jaguar or put your children through college. You think this is a joke? Recent research shows that something like 60% of businesspeople place more importanc...
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- 2007-11-13 22:16:19 - Courting customers - from first date to marriage
- Landing a new client is like courting a potential spouse. The first date is usually a make or break situation and if the door is still open, the work has just begun. Like dating, you'd better give your prospect a pretty good reason to meet with you again, because there is usually more than one suitor.Getting the Next DateThe key to getting that next date or meeting with a prospect is...
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- 2007-11-13 22:16:19 - At your service: the ten commandments of great customer service!
- Customer service is an integral part of our job and should not be seen as an extension of it. A company's most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy our customers, they not only help us grow by continuing to do business with you, but recommend you to friends and associates.The practice of customer service should be as pres...
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- 2007-11-13 22:16:19 - Find out where your firm stands in today?s customer
- Looking For Ways to Improve Sales and Customer Relationships?Find Out Where Your Firm Stands in Today's Customer Touchpoint Management (CTM) Revolution by Taking the CTM Quiz(San Rafael, CA) What could be more important than improving sales and your customer relationships? Today, there is a fast growing movement, a revolution, among organizations interested in improving their custome...
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- 2007-11-13 22:16:19 - Retail store u-scan machines: self-serve or voluntary part time job?
- Do many of us realize that we are working an unpaid part time job for the grocery stores and some home appliance stores? We are ringing up our own goods, are not getting any price discount for doing so and are saving these retailers money.Each self-serve lane contains two to three self-serve scanners. Retailers have an average of two to four self-serve lanes. Retailers are saving each store...
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- 2007-11-13 22:16:19 - Customer service - how good are you?
- At 8.30 am a wealthy client (on his way to make a presentation to the local council at 9 am) walked into a store that sells photocopiers. They also provide a copy service. He wanted to make a back-up copy of his lengthy presentation.The shop appeared to be open - doors unlocked, lights on, etc but the young lady who met him said she couldn't do photocopies until 9 am because that's when the...
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- 2007-11-13 22:16:19 - Customer service and the human experience
- Historically, customer service was delivered over the phone or in person. Customers didn't have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given interaction. With all the options the Internet brings, competition is literally a click away. If, as has been reported, 65% of your business comes from cur...
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- 2007-11-13 22:16:19 - Handling difficult customers - 8 strategies
- In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pleasant. On days like this, try these effective tips to help you handle those difficult customers.Don't take it personally ? remember when a customer complains they are unhappy with the product or your company ? not you.Reme...
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- 2007-11-13 22:16:19 - Whats the customer service buzz about your business?
- If you're a regular reader of my column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said product or service become apathetic, obnoxious or just downright rude after the transactional smoke has cleared.The bottomline, my entrepreneurial friend, is this: it doe...
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- 2007-11-13 22:16:19 - Dont be afraid to give problem customers the boot
- Q: In a recent column you made the point that the customer is always right, which I agree with. However, in the same column you also said that it is sometimes necessary give problem customers the boot. If the customer is always right, at what point do you think they become so problematic that you should stop doing business with them? -- Gary M.A: That column brought a number of emails simil...
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- 2007-11-13 22:16:19 - Hook me up with a human
- Oh, what has happened to the carbon-based organizational interface? Many organizations have digitized humans ? aka carbon-based units - out of existence in their customer service operations. Now, I love digital technology as much as anyone, but it is time to bring the people back into their appropriate customer service roles, don't you think?Have you ever tried to reach a human at Amazon.co...
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- 2007-11-13 22:16:19 - It?s customer service stupid: delivering customer service training that sticks
- "Society is always taken by surprise at any new example of common sense."This Ralph Waldo Emerson quote opens one of the most impressive works on customer service: Michael LeBoeuf's book How To Win Customers and Keep Them For Life. I am a fan of the book, and of the man, who has become a good friend and mentor. What makes such a difference in Michael's writing is that, while written over te...
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- 2007-11-13 22:16:19 - A new way to handle complaints, or is it?
- What a lot of money we have been wasting on dealing with customer complaints.Instead of dealing with them and attempting to satisfy the customer we should create a process that makes complaining so difficult then when customers complain they get such a huge negative experience and never receive any satisfaction.They will think very hard before they complain again.This approach...
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- 2007-11-13 22:16:19 - Can three words in websters dictionary be the key to customer loyalty?
- Are you concerned about customer loyalty? Are your customers so loyal that they will stick with you through hell and high water? And if not, you really need to question how you can create a customer relationship that's so gluey, that you never go bluey in the face. Funnily you don't have to go far. Reach for your Webster's dictionary and you'll discover a hidden secret to customer loyalty.D...
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- 2007-11-13 22:16:19 - 6 reasons why complaining customers are golden
- With Some Tips on How to RespondTt has probably happened to you if you own your own online business. You get an email or even a phone call from someone who is upset or unhappy with this or that about your business. Most of us don't really care to deal with whiners or complainers, but, if you'll just take a deep breath and take some time to think about it, many times they offer you some soli...
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- 2007-11-13 22:16:19 - Complaints are actually a good thing!
- Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood. But what if I told you that complaints are actually a good thing?Really! I'm not kidding. Complaints are one of the best forms of research you can perform. Complaints are also one of the best sources for new product/service ideas. How so? Most people ...
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- 2007-11-13 22:16:19 - Are you giving your customers enough reasons to return to your business?
- Good customer service just isn't enough anymore in the marketplace in which we live. Times are changing and business owners are learning that they need to create such an awesome customer loyalty program that they are always at the forefront of their customers' minds on a regular basis.To compete in today's global marketplace you need to stand out from the crowd - be better than your competi...
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- 2007-11-13 22:16:19 - Listening to customers - 5 tips
- In a strange juxtapositioning of articles, this month's UK 'Management Today' has three pieces, relating to the importance of listening to customers.Susan Rice, CEO of Lloyds TSB makes it clear how vital it is for great leaders to listen and hear. She uses the example of how Coca Cola was swift to 'hear' it's customers when they...
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- 2007-11-13 22:16:19 - Top ten strategies for delivering 5-star customer service
- Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business, it is becoming more and more important to deliver customer service that is unbeatable. These ten creative strategies can support you in turning your customers into walking billboards for your business.1. Treat your customers like royalty.Hire a customer service representati...
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- 2007-11-13 22:16:19 - Renewing customer loyalty
- Every business loses customers, but not many do much about getting them back. And that is a big mistake. Studies show that the average business looses 20 percent of its customer base each year.Here's what that means in practical terms: For example, let's say your business has 700 customers that buy repeatedly from you during the year and each customer spends an average of $300 a year. If yo...
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