Debt relief articles
Showing page 16 of 25 - There are 725 Debt relief articles
-
- 2007-11-13 22:16:19 - Customer no service - how to lose a loyal customer!
- So today was the day where I almost stopped going to my favorite supermarket here in Milwaukee. If you're in Milwaukee, you know the one I'm talking about: the cool one downtown that has 1000 different types of produce, and a whole aisle dedicated to gourmet coffee and teas. The one with the free samples, the wine tasting and cooking courses. Yeah, that one.Anyway, today I went to the marke...
-
- 2007-11-13 22:16:19 - Are you a coward? i was
- Over the last month, I have come to hate emails and answerphones; not because I get 100 emails every day but because emails and answerphones are fast becoming the tool of the coward. At Beyond Philosophy we worked with a client a while ago whose account managers and sales teams never used to speak to anyone! They just used to send emails. If the customer called in they were greeted by answerphones...
-
- 2007-11-13 22:16:19 - One of the secrets of a great customer experience
- A few weeks ago we conducted our annual "Customer Experience Study Tour" in London England. This is where we take delegates to visit a number of leading Customer Experience companies for a behind-the-scenes look at how they approach the task of building a great Customer Experience. Companies include Prêt-a-manger, Virgin Atlantic, Mandarin Oriental Hyde Park, Dell Comput...
-
- 2007-11-13 22:16:19 - Do you want more profits? - follow the golden rules of providing good customer service
- Last night I was at my computer and a Skype chat window opened up with a link in it from a stranger. I clicked the link and was taken to one of those "You would have to be crazy to pass up this business opportunity" sites. You know, the kind with great testimonials and it seems too good to be true possible outcomes. All it takes is a few hours a day and you can be pulling in thousands of dollars! ...
-
- 2007-11-13 22:16:19 - How to handle customer billing snafus
- Q: I just discovered that for the past six months I have been billing a client half of what I should have been. Should I just include the total of the past due balance on his next bill or contact him first to let him know that it's coming? This client has been difficult in the past, so I'd rather not deal with him until I absolutely have to. My partner, on the other hand, thinks we should call the...
-
- 2007-11-13 22:16:19 - Crm for beginners ? customer relationship management basics
- In order to maintain a successful business, the business must understand and maintain a positive relationship with its customers. Customer Relationship Management (CRM) is the process of bringing the customer and the company closer together. There are many different areas in which Customer Relationship Management can be implemented. The goal of CRM is to help a company maintain current customers, ...
-
- 2007-11-13 22:16:19 - How to build stellar client relationships
- Your opportunity to build a stellar client relationship starts with managing the gap between your perception of how things are going and your client's.Begin the process here . . .--Know who your ideal client is.Minimize problems from the get-go by targeting clients you want to work with and clients you would enjoy and have fun working with.--Ask the right questions....
-
- 2007-11-13 22:16:19 - Five ways to wow your client
- Running a business is about providing goods and services to human beings. Their experience with you can make the difference between a good day, a terrible day, a nothing-special day, and a "WOW" day for them! Wouldn't you like to be the reason a client's day changes from boring to "WOW?"The benefits of this approach are good for everyone involved. Your client will be satisfied with your ser...
-
- 2007-11-13 22:16:19 - How to retain your customers the dish network way
- Customer retention is vital to a business. If you cannot retain your customers you will be continually losing current customers and always on the search for new ones. This can be very expensive. Retaining current customers means continual sales which is essential to keep your business afloat. Here are some keys to keeping your customers that can be learned from looking at the Dish Network business...
-
- 2007-11-13 22:16:19 - Writing the book on great customer service
- Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my business starting to decline. Is there anything I can do to compete with the bigger store or should I just accept the inevitable? -- Peter Q.A: A wise man once said, "The inevitable is never a sure thing."Don't be so quick to close the book on your business, Peter. You probably can't ...
-
- 2007-11-13 22:16:19 - Customer service: everyone is fighting their own personal battles
- Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any given moment you, your clients, and employees are dealing with one or the other of these challenges in life. No one has escaped from this life untouched by problems, both big and small. No matter how people may appear on the outside, they battle with some pro...
-
- 2007-11-13 22:16:19 - Customer service tips - is your business a leaky bucket?
- Customer service and customer service training are vital for any business.But, is your business a leaky bucket?This is a question I always ask small business owners who attend my marketing seminars.The reason I ask is because many businesses are so focused on attracting new customers they forget about retaining and providing good customer service to their existing clients....
-
- 2007-11-13 22:16:19 - Leverage customer capital first
- If you're still dreaming about raising outside capital for your business before you have any paying customers, I've got a nice big bucket of ice water to throw on you. Wake up! The cold reality is that investors aren't interested in your business idea unless you can demonstrate that you've got customers who are actually willing to buy. Before you try raising outside capital, you should focus on bu...
-
- 2007-11-13 22:16:19 - What every employee should know about how to win the loyalty of customers
- Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team. Dr. LeBoeuf's program goes like this:1. Make a positive first impression.2. Help customers buy what's right for them.3. Ask the right questions to keep them coming back....
-
- 2007-11-13 22:16:19 - What every manager should know about how to win the loyalty of customers
- Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team. Dr. LeBoeuf's program goes like this:1. Make a positive first impression.2. Help customers buy what's right for them.3. Ask the right questions to keep them coming back....
-
- 2007-11-13 22:16:19 - What every manager should know about seeing the world from where the customer is standing
- It is important to remember that the customer doesn't necessarily see things in the same way we do. This point was brought home to me one day while I was shopping with my daughter, Stefanie, who was two years old at the time.As I stooped down to tie her shoelaces, I immediately realized why she was becoming so irritable. She could not adequately see the toys that were displayed on the shelf...
-
- 2007-11-13 22:16:19 - What every employee should know about how to see customers problems from their creative side
- Customer Service is a blessing and a curse; a blessing to the customer and a curse to you, the employee. At least so it seems. Although as the Customer Service representative for your employer, you are faced with a never-ending barrage of complaints, problems, and questions on a daily basis, the pressure of the job could easily become a source of anger, frustration, and other forms of counter-prod...
-
- 2007-11-13 22:16:19 - What every employee should know about how to prevent customer service conflicts
- There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.A. Active Listening: Use this approach when you want to let the customer ...
-
- 2007-11-13 22:16:19 - What every manager should know about how to prevent customer service conflicts
- There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.A. Active Listening: Use this approach when you want to let the customer ...
-
- 2007-11-13 22:16:19 - What every employee should know about putting positive phrases into customer service
- If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this employee would make you feel welcome and want to complete your transaction? Which would drive you away?* I'm sorry. I didn't get that. * I can't understand what you're trying to say.* Yes, Mr. Jones, I'll be happy to do that for you....
-
- 2007-11-13 22:16:19 - What every manager should know about how to learn from the complaints of customers and employees
- Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming. However, when we take them in stride with an open mind, we can learn much from our employees' and customers' feelings about the workplace. After all, a complaint is nothing more that a person telling you that his (or her) needs have not been met. As dissatisfied c...
-
- 2007-11-13 22:16:19 - A white paper: profiting with kindness
- In 2002, there wasn't much interest for Kindness in business, and some business people would question, "What does kindness have to do with business, anyway?" Is this a for real question or just to prove a point? Or perhaps they couldn't figure out what being kind really had to do with business. Or perhaps the word was a jargon word, an unfamiliar language.If you look at the Custom...
-
- 2007-11-13 22:16:19 - Everyone talks in code!
- How often have you left a meeting with a customer or your boss telling yourself he likes my ideas. Only to find later that you didn't get the sale or your boss has told everyone that you are crazy.As we get older it seems to us that everyone talks in code. No one tells us what they really mean. Everything is hidden behind a veil of double talk.But all is not lost. We found a copy of ...
-
- 2007-11-13 22:16:19 - The dissatisfied customer
- We, as small business people, naturally dislike complaints from our clients and customers. Because we're intimately involved with our home businesses, small businesses, or freelance careers, any complaint takes on a personal commentator. A dissatisfied customer is a direct reflection on our performance and a blow to our egos. The common reaction of small business people to a consumer complaint is ...
-
- 2007-11-13 22:16:19 - E-business?s best friend: ecrm
- From Ebay to the smallest home-operated start-up, e-businesses of all sizes struggle to accurately answer a common question: who are my customers? If you can't answer that question, chances are you're also in the dark about the following questions. What customer demand trends can I expect in the future? How can I improve customer retention? What can I do to build long-term relationships of trust w...
-
- 2007-11-13 22:16:19 - Dealing with people - words to avoid
- You probably realise how the wrong tone of voice and negative body language can cause problems when dealing with other people, particularly customers and staff. However, using the wrong words can also cause problems.There are certain "trigger" words that cause people to become more difficult especially in emotionally charged situations and they should be avoided. These include:* Have...
-
- 2007-11-13 22:16:19 - How to provide instant customer service
- Customer service is an essential component of any business. Clearly, if you work alone your business thrives on good customer service. But what if you run much of your business online? How do you provide excellent customer service 24 hours a day seven days a week? Here's an idea which is working for me.One of the challenges of an online business is having constantly available support - espe...
-
- 2007-11-13 22:16:19 - Restaurant owners ? how important are people skills?
- You are serving great food. Your establishment is new, spotless and inviting and yet you are not getting the repeat visits that you expect. What's up? What's going wrong?The answer may lie with your people skills?Why do people come to your restaurant? By now you should know why people frequent your restaurant?or at least you should know why they don't....
-
- 2007-11-13 22:16:19 - Customer service is more than just being nice to people
- Many organizations tackle to the issue of customer service by exhorting their employees to speak with a smile. Be polite. Never lose your cool. But isn't that a little like closing the barn door after the horses have gotten out? Good customer service should be about a good customer experience with your product. This begins with the relationship your company cultivates with a customer.This r...
-
- 2007-11-13 22:16:19 - When the customer demands: give a discount or lose the order
- Periodically every sales person encounters the customer who refuses to buy unless they receive a discount. Sometimes this is driven by the organization's culture or the buyer wanting to look good to their boss and sometimes it is simply the mindset of the individual buyer them self. To some people price satisfaction and their perception of value, is not about the actual amount paid as much as it i...