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- 2007-11-13 22:16:19 - Increasing employee retention through employee engagement
- You've seen it happen many times. An organization that provides top wages and benefits loses a great employee to a competitor for no apparent reason. Of course, some employee turnover is to be expected, but if your company is truly engaging your employees, there is no good reason for the unexpected loss of quality staff members. Many companies already know that wages and benefits are important to ...
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- 2007-11-13 22:16:19 - Managing workplace conflicts
- Kinds of Workplace ConflictsLet's start by identifying where conflicts happen. Think about the kinds of conflicts that happen around your workplace.? Disagreements over turf (who should do what)? Disagreements over policy (how things should be done)? Conflicts of personality and styleCommon Ways of Dealing with ConflictThese are some of the ways we typical...
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- 2007-11-13 22:16:19 - Finding the right way to motivate your employees
- Fear, Incentives and GrowthZig Ziglar says that there are three main ways to motivate people in general and employees specifically. They are fear, incentives and growth. Let's take a look at each one.Fear. This is not good. Number one, it isn't right, and number two, it doesn't work well in the long run and isn't good for the overall health of the organization. Yet, still there are p...
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- 2007-11-13 22:16:19 - The power in praising people
- One of the keys to success is to have successful relationships. We are not islands and we don't get to the top by ourselves. And one of the key ways to grow successful in our relationships is to be "life-giving" people to others. Every person we meet, we either give life to or take life from. You know what I mean. There are people who encourage you and when you are done being with them you feel bu...
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- 2007-11-13 22:16:19 - Assertive communication - 6 tips for effective use
- What IS assertive communication? Assertive communication is the ability to express positive and negative ideas and feelings in an open, honest and direct way. It recognises our rights whilst still respecting the rights of others. It allows us to take responsibility for ourselves and our actions without judging or blaming other people. And it allows us to constructively confron...
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- 2007-11-13 22:16:19 - Minimising conflict with effective communication
- Did you know there are 5 types of communication that lead to conflict? Let's look at them... Definition of 'Conflict' It helps if we first define what we mean by 'conflict' Conflict is an expressed struggle between at least two parties, both of whom perceive interference from the other towards achieving their goals A con...
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- 2007-11-13 22:16:19 - The seven essentials of business communication
- There are seven essential elements to successful business communication:StructureClarityConsistencyMediumRelevancyPrimacy/RecencyPsychological Rule of 7±2...
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- 2007-11-13 22:16:19 - Building bridges of communication
- Building a 'bridge of understanding' between parties is fundamental if your business communication is to succeed. If you are a consultant to a client, or a salesperson attempting a closer relationship with your customer, here are five techniques that help achieve just that. 1. Eliciting clients' views and perspective on issues. The consultant or sale...
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- 2007-11-13 22:16:19 - Best practices plan: dissemination of a great idea
- Good news spreads quickly News of the invention of the wheel must have traveled in every direction as quickly as horse or camel could run. Those who learned of its advantages over the litter and the sledge adopted it right away. And no sooner was it adopted than it began to be adapted: made lighter, stronger, faster. Wheels were soon attached to axles, then to axles with pivots. Th...
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- 2007-11-13 22:16:19 - Time-wasting problems - one question to move you forward
- In any organisation, progress is frequently impaired by the time taken up to resolve problems that occur again and again - usually with people's performance (or not!). At a macro level, there could just seem to be 'lots of problems', which is a symptom in itself. On a micro level, managers are often frustrated by the amount of time they spend fire-fighting, whilst the more creative work of plannin...
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- 2007-11-13 22:16:19 - 3 simple things the best managers do - and you can too!
- If it's so simple, why don't managers all over the globe get this right, every time? Well, because it's so simple, it seems too easy, so busy managers squeeze a lot more in, time after time. And that makes things much more complex - just the way a manager should be. NOT. Keep it simple, deliver quality and you will not go far wrong.Here are the three things...T...
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- 2007-11-13 22:16:19 - 5 questions great managers ask (and they arent hard!)
- However hard we try, we seem to make life more difficult for ourselves; more challenging; more complex. Yet it needn't be so. try out these five questions with a regularity; a discipline and you will reap rewards. You will certainly reap rewards. What do my customers want? Getting inside the head of your customers is a recipe for success. Taking the role on of one of y...
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- 2007-11-13 22:16:19 - Budgets that damage - the downsides of making the numbers
- In my organisational career, I had budgets from the age of 22 to 47. I lived and breathed them and many times, budgets, the gospel that they were, caused havoc, albeit within the corporate retailer framework that I worked.Here are two examples of the damage caused.Example OneTypically budgets were initially discussed in January, just after the Christmas...
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- 2007-11-13 22:16:19 - When politics prevent innovation - or? still fighting battles and losing wars
- The objective is to beat the competition and make money. Everything a business organization does should be focused on that simple objective, with interpretation through various Vision and Mission Statements. However if we take a survey of how our organizations spend our energy, often that objective is lost in a web of internal politics and positioning. Of course competition is normally good ? rega...
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- 2007-11-13 22:16:19 - Management - mary poppins style!
- Mary Poppins describes a style of management which has for too long been hidden in many businesses and organisations.Think about it.She's "Practically perfect in every way" - is that not what we want from a boss? Someone who is almost brilliant at everything - yet with a hint of not being absolutely perfect? Someone we can trust and depend on - yet who i...
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- 2007-11-13 22:16:19 - Future business success - what does good look like?
- When you know you need to shift up a gear, in any area of your business (or your life for that matter), it's really important to have a vivid representation of what you are seeking.Some call these "Goals", others "Visions" and yet more describe it as a "Mission". But there is one focused way to ensure that your path is perfectly directed to where you want to get to.By asking the qu...
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- 2007-11-13 22:16:19 - Prioritise your day - keep focus - win!
- Whether you run your own business or manage a team, there are times when things don't go to plan. Like:-Your key people don't show up.A deadline shifts.Your boss turns up unexpectedly.You get really busy beyond expectations....and more.How do you get clear on the priority of the day?Value it - that's how!So, if you run any sor...
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- 2007-11-13 22:16:19 - Resolving needs - what your employees wish for!
- For your people, they want to do a great job - no, really, despite your experiences, they do. And what might seem to 'the management' the important things, just don't stack in the day-to-day reality of the workplace. Here's why.Your people want to focus on looking after their customers, yet there are many things, often just little things, that get in their way....
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- 2007-11-13 22:16:19 - Top ten tips for outstanding customer service
- Remember the 80:20 rule? You may not get everything perfectly right, but getting most right will be much, much better than the majority of your competition. These Top Ten Tips for Customer Service will get you well on the way.Be Your Customer Live the life of your customer and experience what they do. Stand in line, call your call-centre, soak up feedback. ...
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- 2007-11-13 22:16:19 - Agendas make meetings productive
- Having an agenda template that works well for you, week in, week out, creates a consistency which gets your people bought into the process. Delivering an efficiency and effectiveness which makes the most of the valuable time you have together. Key points to note are:-CirculateShare your agenda in good time, well before your meeting (with reading material for preview). This gi...
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- 2007-11-13 22:16:19 - Solve problems permanently - ask why
- As Albert Einstein said:-"The significant problems we face today, cannot be solved at the same level of thinking we were at when we created them."Problems don't go away unless you get to the cause - the source of them. Repeatedly 'fixing' issues that arise takes a physical and mental toll on you and your team. The key is to solve problems once and for...
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- 2007-11-13 22:16:19 - Performance management - by assuming nothing
- Unhappy as Jenny undoubtedly was, she held on very tightly to her job. After all, she had worked her way up over the years to the supervisory role she was in - and she wasn't going to let go. Yet it was clear that she was unhappy, under pressure and unsure of what she could do to make things better. For her business and more so, for herself. For me, she was letting me down in a number of ways and ...
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- 2007-11-13 22:16:19 - Customer focus - just 5 simplethings you need to think about
- You can boil down the difference between successful businesses and the rest in how they work with their customers, in just five areas.So, what does this mean? What They WantSelling what your customers really want is just critical. Being on good enough terms with your customers to research, (hey maybe just by chatting with them - radical idea, huh?), helps you find out how yo...
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- 2007-11-13 22:16:19 - Why saying well done works
- Encouraged by the recognition, Sarah Lewsiton went home from work that day, full of self-belief and wonder that she had made the leap at last. In her last job, she had always felt that she was unsuitable, in fact below par, for the place. On her very first day at this new job, it was different. On the very first day, her supervisor had recognised her in a way that no-one had done before....
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- 2007-11-13 22:16:19 - Ten top ways for managers to motivate their people
- So to help start the ball rolling, here are ten top ways to get your people motivated. Ten small steps for you to start with. Recognise themRecognise your people as people, by saying 'Good Morning', checking that they're OK and taking a little time with them. Challenge themPeople need stimulation at work, so to encourage growth, build on their achie...
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- 2007-11-13 22:16:19 - Einstein, the universe, and leadership
- Every since serving a hitch in the military, I have been nagged by the question that's been hanging around leadership since time immemorial: How can some leaders persuade people to believe in them and follow them and other leaders can't? But it wasn't the military that provided me with a framework to answer that question. It was Albert Einstein and his quest for the unified field theory of the uni...
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- 2007-11-13 22:16:19 - Turn your speech into a leadership talk
- My experience working with thousands of leaders world wide for the past two decades teaches me that most leaders are screwing up their careers.On a daily basis, these leaders are getting the wrong results or the right results in the wrong ways.Interestingly, they themselves are choosing to fail. They're actively sabotaging their own careers.Leaders commit this sabotage for a s...
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- 2007-11-13 22:16:19 - The 5 things great managers sense about their people, every day
- Using all of your senses, to help you test how your people are feeling in your business, is a learned skill. Once you start to use it, your abilities to notice become refined and you have a background sensor working for you, day after day.As a precursor to having the quick route into how your people are feeling each day, it is a big help if you have open and honest rel...
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- 2007-11-13 22:16:19 - 5 creative evolutionary leadership niche strategies!
- I have a short story to share with you about an important skill many leaders need to develop, use and perfect.Life is a journey. The signposts along the path pointing out the way are many and are sometimes hard to understand.We hear news stories telling us it is the dawning of a knowledge-based society. As a leader, you may wonder about the amount of knowledge that is reported to be ...
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- 2007-11-13 22:16:19 - Be a leader - the importance of going home early!
- How you run your business is, of course your business. A little focus from your end will dictate the way your people act and behave. So the onus is on you to show the way.Why does this matter?If you create a style of working within your organisation which is able to get the very best from your people, you will have a vibrant business, your people will develop beyond their (a...
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