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- 2007-11-13 22:16:19 - Seven cs to avoid procedure writing errors
- You do your best to make sure your organization is operating as effectively as possible. But if your policies and procedures are incomplete, outdated, or inconsistent, then they are not driving the performance improvement they should. When employees try to use incomplete or undefined procedures, waste and costly errors soon follow.Case Study: Little Mistakes Add Up QuicklyWithout kno...
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- 2007-11-13 22:16:19 - Change and performance - training may not be the answer
- Introducing new products or services, bringing new people on board, developing a new process or procedure, installing new equipment, change seems to be the one constant in business today and change always seems to drive a need for training.In conducting training needs analysis at any level, we need to understand that training may not be the solution, at least not the whole solution. Trainin...
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- 2007-11-13 22:16:19 - Build your business (on a shoestring): hire a college intern
- Starting up a new venture or business can be one of the most exciting times of your life. It can also be one of the most stressful. In the early months, or even early years of your business, cash flow is often not what you would like it to be. If you're a solo entrepreneur, you're wearing many hats ? in fact, you're probably wearing all of them.Not only are you selling your product or servi...
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- 2007-11-13 22:16:19 - Solving the problem solving problem
- The meeting started like a hundred others before. There were five people sitting around the conference table, like they always did, trying to solve a problem that had popped up in the last few weeks. If you could watch and listen from another room you wouldn't find major arguments or conflicts. These people had worked together before and from all outward appearances were pretty effective as a team...
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- 2007-11-13 22:16:19 - Pr still a mystery to some
- Unfortunately, there are managers who define public relations by its applications. Which explains neither its underlying strengths nor what PR is all about.The casual observer is left with a confusion of tactical, application-oriented definitions of the public relations function: Is it publicity? Crisis management? Special events? Reputation management? Promotion? Or a slew of other tactics...
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- 2007-11-13 22:16:19 - Stop waste, fraud and abuse
- Each year, businesses write-off six percent of revenue to waste, fraud and abuse. But why would managers throw all that hard-earned money away when there is a reliable way to eliminate waste, fraud and abuse using accounting policies & procedures to create internal controls.Internal controls eliminate uncollectible receivables; prevent theft or embezzlement; optimize inventory; and stop was...
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- 2007-11-13 22:16:19 - Why and how to work with a consultant
- A good consultant provides specialist abilities and experience, innovative ideas, second opinions (reality checks), unbiased appraisals, and new approaches.A good consultant will leave you with tools, plans, and materials, and will transfer knowledge and resources to help you use them.Avoid making mistakes and wasting time and resources. A small investment and timely, professional ad...
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- 2007-11-13 22:16:19 - How to get your procedures project done
- Wouldn't it be nice for business owners and executives to be finished with their policies and procedures project already? They know they need to get it done, but maybe it's taking too long. Or perhaps their people are staring at a blank piece of paper, and they don't know where to begin. Or maybe they're not sure what to write. Or they're just too busy.The Usual ScenarioCompanies fac...
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- 2007-11-13 22:16:19 - 4 tips on how to avoid communication lines breakdown
- For example, in a small, two-person company, there is often the greatest opportunity for direct conversation and discussion throughout the day. There are only two possibilities for verbal communication and it's usually quick, easy and descriptive.If, however, a third member is added to the team, then six possible lines of communication are created - an increase of 300%. Direct communication...
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- 2007-11-13 22:16:19 - Overcoming perfectionism
- Perfectionism can get in the way of building or marketing a successful business. It can prevent us from moving ahead quickly or from taking advantage of business opportunities. We set ourselves up with unrealistic expectations or goals, which can be damaging to us personally or professionally. Striving for perfection can damage our self-esteem because we never feel like we are good enough. Instead...
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- 2007-11-13 22:16:19 - Where businesses fall short
- 1. No vision. Successful businesses have a clear vision or picture of their business purpose and mission. Your vision serves as a roadmap to help you see where you are today in relationship to where you want to be tomorrow. Your business plan serves as the mechanism that will help you to bridge the gap. When you don't have a clear vision as to why you're in business or where you intend to take you...
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- 2007-11-13 22:16:19 - Ceo: the key to fix ingthe marketing/sales collaboration problem
- We all know that achieving better alignment, synergy and cooperation between company marketing and sales departments is vital, but oh so elusive. Despite all the talk and more talk in the media and at national business gatherings, nothing significant ever seems to happen.The reason nothing happens is that there is only one person who can truly make it happen: The Company CEO. Unfortunately,...
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- 2007-11-13 22:16:19 - Biometrics and ?return on investment?
- At this time of tight budgets, the mantra of business is "Return On Investment!" With few exceptions, expenditures are measured against the bottom line. Outlays for capital expenses are strictly evaluated in terms of profitability and the total cost of ownership. The era of purchasing new gadgets due to their "whiz-bang" factor is long gone. How can biometrics provide the sough...
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- 2007-11-13 22:16:19 - New leadership for a new war
- Military analysts call this "asymmetrical" war (as if war has a terrible symmetry); and we know that it will be as different from conventional war as three-dimensional, blindfolded chess is from conventional chess. But one thing is certain, leadership lies at the heart of achieving victory. You only have to look to history to understand that when people needed to accomplish great things, whether i...
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- 2007-11-13 22:16:19 - How to beat the turf mentality
- Want to hear a fascinating story? Let's sit in at a meeting of the human resources department of a large corporation. A number of human resources specialists are gathered in the board room. They chat idly to one another as they await the opening of what they expect to be a routine monthly meeting. The door swings open and the director of human resources strides in. He smiles warmly, ...
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- 2007-11-13 22:16:19 - 1000 managers turned their plans into energy!
- I bet you can't tell me how leadership training and strategic planning work together to boost business results and energize performance improvements.A recent survey of 1000 managers conducted by the UK-based Chartered Management Institute, revealed that organizations experienced, "improved business performance when [their leadership] development [programs were] linked to [their] business [s...
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- 2007-11-13 22:16:19 - Paretos law- your formula for success
- A 'dirt-world' retail business I used to manage had a large turnover, a very high profit, and less than 100 lines. Early in 2001, I was contracted to manage another business. This one carried over 800 different lines, yet had a turnover of only about a sixth of the other business, and a lower profit margin. They both had a comparable amount of traffic and credibility in the market, so how can it b...
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- 2007-11-13 22:16:19 - Diversity in the workplace: benefits, challenges and solutions
- Workplace diversity refers to the variety of differences between people in an organization. That sounds simple, but diversity encompasses race, gender, ethnic group, age, personality, cognitive style, tenure, organizational function, education, background and more. Diversity not only involves how people perceive themselves, but how they perceive others. Those perceptions affect their intera...
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- 2007-11-13 22:16:19 - Lone rangers suffer without tonto
- A lone ranger is someone who prefers working in solitude or isolation. Sometimes life circumstances can call for us to adopt this attitude. When it comes to marketing our business, however, adopting this mentality can prevent you from achieving the success that you desire.There are many reasons why people operate in isolation. Some do not know there are better or easier ways, while others p...
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- 2007-11-13 22:16:19 - Dont get caught with your pr down
- Why risk the embarassment when with a little basic PR training, you as a business, non-profit or association manager can always be ready for battle?Never again will you fail to do something positive about the behaviors of those important outside audiences of yours that MOST affect your operation.Never again will you fail to create external stakeholder behavior change leading directly...
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- 2007-11-13 22:16:19 - What makes a crisis a crisis?
- If you're old enough and were living in America about 30 years ago, you may remember the scandal in the motion picture industry known as "the Begelman affair" or "Hollywoodgate."A skillful analysis of the crisis that rocked Columbia Pictures, a leading company in its field, is presented by Steven Fink in his book, "Crisis Management: Planning for theInevitable." ...
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- 2007-11-13 22:16:19 - How to get the best from outsourcing
- There's a great little article ('Business Lifeforms') on the back pages of the UK's leading management magazine, Management Today each month. It's a spoof (at least I think it is!) about some fictitious key player in a fictitious organisation. For Janu...
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- 2007-11-13 22:16:19 - 10 steps when you need help in your business
- If you think ahead and plan, many nightmare panic and chaos situations can be overcome. By ensuring that you have a great group of people around you, there will be more to fall back on when the going gets tough - because that, as they say, when the tough really do get going. Big challenges can be very difficult to face - and they can be fascinating and exhilarating. So here's some thoughts ...
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- 2007-11-13 22:16:19 - A winning way to handle new ideas
- Janet DiClaudio, who was charge of medical records at two large American hospitals, had an unusual problem. But, the past master in finding creative solutions to work related problems that she was, she found an equally unusual solution. Of course, proper record keeping is critically important in any hospital. Moreover, if it is run on a commercial basis, medical records will determin...
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- 2007-11-13 22:16:19 - Why management kills creativity
- Ten or so years ago, an international consultant, specializing in employee involvement and team development, published a story relating to workplace communication that is heartwarming and damning at the same time. In 1981, Peter Grazer was working as the project engineer on a construction project to modernize a silicon manufacturing facility in St. Louis, Missouri. A crew of ironworkers had...
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- 2007-11-13 22:16:19 - Five strategies for profitable services growth
- In today's era of Professional and IT Services competition and consolidation, some small to medium-sized companies are proudly delivering 20%-50% annual growth.Unfortunately, the vast majority of firms have experienced two consecutive years of fee erosion, commoditization, client defection, and company identity crises. We set out to discover where the growth opportunities exist in today's e...
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- 2007-11-13 22:16:19 - Three professional services resolutions for 2005
- With client expectations higher than ever before, and the gradual industry recovery ahead, consulting firms will need to focus more than ever on carefully identifying and serving the right clients.Based on a recent interview with Brad Smith, VP of Research at Kennedy Information Inc., industry growth data prove that this is a great time to "niche thyself" and capitalize on targete...
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- 2007-11-13 22:16:19 - Can you sleep while the wind blows?
- Let me repeat a story I heard many years ago that has stuck with me throughout my life. The lessons from this fable are many and have been applied to a variety of areas of my life. It recently popped into my mind again as I was thinking about the needs businesses have today for business continuity planning and disaster recovery contingencies.As I remember the fable, a farmer had been desper...
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- 2007-11-13 22:16:19 - 3 innovation keys - do your innovative efforts need more power?
- Recently, I attended a webinar with nearly 400 other Chief Learning Officers - during one polling period, we were asked what primary driving force pushes organization-wide or individual innovation - the majority agreed that leadership is that force.Indeed, those CLOs agreed innovation was the most important quality their organizations desire in teams, individuals and leaders.In today...
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- 2007-11-13 22:16:19 - Examining the relationship between employee satisfaction and customer satisfaction
- Researchers have undertaken numerous studies to look at the connection between customer and employee satisfaction. A majority of these studies were able to uncover a correlation between employee satisfaction, customer satisfaction and profitability. In a recent study for an international computer firm, the data reinforced the crucial link between customer satisfaction, employee satisfaction...
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