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- 2007-11-13 22:16:19 - Problem-solving success tip: use your time for problems that are truly important
- Use your time for problems that are truly important.Hard as it may be to walk away once you're aware of it, just because a problem is there doesn't mean you have to solve it. Ask yourself and your colleagues, "What will happen if we don't solve this problem?" If the answer is, "not much," then turn your attention to something more important. If you don't know what...
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- 2007-11-13 22:16:19 - Difficult employees-poor performance - 10 tips for dealing with it in the workplace
- I personally struggle with the term 'managing people' - because I firmly believe that people cannot be managed ? only processes and systems can. How many times have you heard it said ? "Why won't my employees just do as they are asked?"Despite all our best efforts at 'managing', we have very little control over other people's actions, including the people that work with or for us....
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- 2007-11-13 22:16:19 - Profits and business success - 5 profit traps to watch out for
- The old saying 'You have to spend money to make money' can be a dangerous one. Every business has it's costs, but not every business owner takes the time to distinguish between what is an essential expense, and what is a 'nice to have' expense.And on top of needless expenses, businesses can also lose potential profits through poor management processes and techniques. So let's have a look at...
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- 2007-11-13 22:16:19 - Management & leadership - doing it right in the 21st century
- The Old Way ? Command and ControlAlthough workplaces and management styles have come a long way in the last decade, the command and control style of management remains common practice in many companies. This management approach basically means that employees are told exactly what to do, when to do it and even how it should be done. The manager is in charge, has all the answers, and f...
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- 2007-11-13 22:16:19 - Performance management - getting the most out of your employees
- Managing for Best PerformanceIn it's simplest form, performance management is a common sense set of discussions that make sure people are clear about what they need to do, have the support to do it and get open and honest feedback on their performance.Any performance management process should answer 4 important questions for your employees:· Direction...
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- 2007-11-13 22:16:19 - How managers can turn failures into successes
- Although there are real, external reasons for managerial difficulty ? including massive reorganization after takeovers and the realities of discrimination due to age, sex, and race ? managers fail most often for reasons they themselves create.These reasons include ignoring the application of emotional intelligence, failure to recognize individual motivation to be effective, and a failure to...
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- 2007-11-13 22:16:19 - Problem-solving success tip: define the problem first
- Define the Problem First. It seems obvious, but how many times have we gone to a problem-solving meeting and the discussion started with either whose fault was it or an assertion about the proper solution?Explain what the problem is-what went wrong, what are the symptoms, what is the impact on your business and your customer's business. These are the things that someone knows at this...
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- 2007-11-13 22:16:19 - Change management: getting everyone on board the change train
- How do you get everyone on board the change train that is gaining speed and heading out of the station? How do you get your people to, not only go through the motions, but also actually "buy into" the changes that are necessary? People's resistance to change is not entirely irrational; it stems from good and understandable concerns. Here are the six most common reasons people resist chan...
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- 2007-11-13 22:16:19 - How invisible communication barriers kill productivity
- Many kinds of interferences or disturbances can confuse a message. Communication specialists call them ''noise.'' A noise is anything that competes against communication. Obviously, if we want our communication to be effective, we have to be continually on our guard to detect such noise, whatever the source. When we find it, we must drown it out. Or better still, eliminate it altogether....
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- 2007-11-13 22:16:19 - Communicating effectively in the workplace: four vital steps
- Ineffective communication is a major, yet avoidable, obstacle to business productivity. And yes, it can be avoided. Given the will, the bleakest of situations can be turned around for the better. Management must face squarely the challenge of formulating strategies to encourage personnel to communicate effectively. On the other hand, managers themselves have to set the example. They ...
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- 2007-11-13 22:16:19 - Knowledge mapping
- This module focuses on the basics of Knowledge Mapping, its importance, principles, and methodologies.Key QuestionsWhat is K-map?What does the K-map show, and what do we map?Why is K-mapping so important?What are some of the key principles, methodologies, and questions for K-mapping?How do we create K-map?...
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- 2007-11-13 22:16:19 - Loyalty, motivation and work-life balance
- Managers who aren't loyal to their people can't expect loyalty in return. Companies that complain about employee loyalty have usually done nothing to earn loyalty, often routinely lying to employees, demanding sacrifices that are never rewarded, shunting them aside and casting them off in the name of good business.I know of one organization that routinely takes top performing managers and s...
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- 2007-11-13 22:16:19 - How to make the best of it - take your weather with you
- I once worked in a place where there were three lines of words, placed just before employees went from backshop to front of shop. These said:-Smile!Remember - you represent your CompanyDelight your customers. I realised I had choices right here.I could play a great part and have fun - make a customer's day (checkout this article ...
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- 2007-11-13 22:16:19 - Hiring your first business personal assistant: some guidelines for successful hiring
- Hiring the first personal business assistant is an exciting time for new business owners. It means that the business is doing well enough that the business owner can no longer keep up effectively with the demands of the new business. Sales are exploding, and time becomes of the utmost importance. Scheduling of business chores and personal chores can become very demanding and complex. This is the t...
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- 2007-11-13 22:16:19 - Why we judge
- Judgment is the process of forming an opinion of something by making a comparison. While judgment can play an important role in decisions we must make to live productively, sometimes the thoughts we hold are what prevent us from having what we most desire.Judgments are based on thoughts we hold about people and things. These thoughts are the filters through which we view our world. The limi...
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- 2007-11-13 22:16:19 - Hire people for what they do best
- I recently flew from Seattle to Atlanta, I realized, just as we began our taxi, that it takes hundreds of support personnel to maintain a flight. I saw the woman at the check-in desk, security, pilots, luggage handlers, flight crews, air controllers, and the various staff physically on the tarmac doing whatever people do on an airport tarmac.Just as it takes hundreds of people to make a fli...
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- 2007-11-13 22:16:19 - New uk laws on staff dispute resolution and disciplinary procedures
- October 2004 saw the introduction of the Employment Act 2002, which has brought a new approach to staff dispute resolution.It has long been acknowledged that disputes in the workplace are disruptive, stressful, and costly – both for employers and employees. Once time and legal expenses are taken into account, the average cost of an employment tribunal for a UK employer is ÂÃ...
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- 2007-11-13 22:16:19 - Reducing the high cost of absenteeism
- Employers pay a high price for absenteeism, often more than they may realize, in terms of both financial and production losses and employee morale. Managers may view the tasks of finding a substitute employee as a short-term inconvenience; however, absenteeism frequently has more serious long-term effects. Employers can, nevertheless, ensure that employees report in regularly and remain on the job...
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- 2007-11-13 22:16:19 - Enhancing the motivational climate of your workplace
- It has been well documented that employees' productivity and job quality increase when we are made to feel welcome at work. In other words, when the motivational climate is enhanced to meet their needs they produce quality work at the 100% rate.The source that caused them to produce at such high standards came from their employer's attempts at enhancing the motivational climate. As a result...
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- 2007-11-13 22:16:19 - Riding the waves to success
- Last week I was confused and frustrated about a few things related to one of my businesses, and a bit upset with myself and "The Universe." As a result, I went into a deep meditation to get some clarity and help.In response to my questions and requests for help, my Director/Inner CEO asked to me make a shift in the way I was looking at my business affairs (although as you'll see, the advice...
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- 2007-11-13 22:16:19 - 25 super-practical steps to build your business!
- For the past several weeks, we have focused on some wonderful but (to my way of thinking) rather fancy ideas about life. I wrote about motivation (I don't believe in it). I wrote about sorting out priorities (I do believe in that!). And I wrote about the 4 traits of highly successful people. I love that stuff! But I believe most of you subscribe to TIP's for help in actually running your office fr...
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- 2007-11-13 22:16:19 - The top 10 requirements for your business to become and remain profitable
- We live in a relentlessly competitive world. The daily pressure to work "better, cheaper and faster" can make even talented business owners and entrepreneurs lose site of first principles. As you cope with the decisions and details of running your business, focus on the fundamentals! Regardless of the type of business or the products or services you sell, here are my suggestions for the Top 10 Bas...
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- 2007-11-13 22:16:19 - Dealing with difficult people
- You know, this would be a great business if it weren't for having to deal with people all the time?OK, so maybe I've exaggerated things a bit, but we've all certainly heard that saying before. Why does that sentiment ring true for so many folks? Obviously it's because of all the people challenges we're presented with in our business. Virtually every one of my clients over the years has brou...
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- 2007-11-13 22:16:19 - Top 10 things every business should provide for every worker - including the boss!
- Doing business and meeting the needs of workers is increasingly complex. Employees and managers often prefer a cafeteria-list of fringe benefits (a "flexible spending account") so they can choose increased health care, child care or more time off as their individual preferences dictate. But underneath these specifics, there are central needs that most of us want from our work. Money can not buy ha...
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- 2007-11-13 22:16:19 - Keys to feeling powerfull in an uncertain world
- Life has always been full of uncertainties. Over the last several years with downsizing, bankruptcies, scandals, crime, the economic environment, and the threat of war, people are feeling power-less, fearful, and stressed about their present and future lives. I know people give their power away, often in ways they don't realize.#1 SECRET to Being "In Power"No matter what life ...
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- 2007-11-13 22:16:19 - Keep the faith - transform the fear
- FEAR! To what extent does fear rule your life? How is fear controlling or motivating you? Bring up the topic and watch people react. Our lives incorporate so many beliefs about fear- reinforced by what we tell ourselves and what we hear from others. Is it any wonder that finding peace and serenity becomes such a challenge within a strong climate of negativity?Does fear have any positive val...
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- 2007-11-13 22:16:19 - Making assumptions - a critical communication mistake in business and in your personal life!
- We draw conclusions about people through observation, their behavior, past experiences, other people's comments, etc. We assume who people are, what they think/need/want with such speed we fail to recognize how our own viewpoint colors the way we connect with and relate to people and situations. We even hold assumptions about ourselves!Let's focus for a moment on verbal communication. Makin...
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- 2007-11-13 22:16:19 - The 3rd plan missing from your business
- If you're like most people, you probably started with wonderful ideas of fulfilling your dreams, to be successful and to take charge of your own destiny.I hope you have achieved those or are well on your way.You wouldn't think of starting your business without a business plan and you shouldn't even consider marketing your product or services without a marketing plan. A solid business...
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- 2007-11-13 22:16:19 - Never wrestle with a pig
- The business books at the library and book stores fill many shelves. Some authors tend to run a little long at the keyboard. There is one voice that stands out from the crowd, Mark McCormack.Mark McCormack is the founder of the International Management Group (IMG) and was the guy who became Arnold Palmer's agent in 1959. At the time, although enormously successful and popular, Palmer had on...
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- 2007-11-13 22:16:19 - Christmas and business gifts for your clients and employees!
- Tis' the season for business and corporate gift-giving! If you believe in the law of reciprocity, and if your business is the least bit successful you must; you know that giving back is not only the right thing to do, but it's very smart business as well. Let's look at some of the benefits and mechanics of Christmas and holiday gift-giving.* WHY DO IT AT ALL?Gift giving is an excelle...
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