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- 2007-11-13 22:16:19 - Delegation for business leaders - how letting go works
- A leader's role is to focus on those areas of operation where he or she can deliver the greatest value and this requires huge shifts in perspective of the role. Leaders differ from managers in terms of accountability.Whilst a leader is accountable for the strategic growth of the organisation and the delivery of results, a manager is more responsible of delivery of shorter-term result...
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- 2007-11-13 22:16:19 - Reprimanding marginal employees
- THE MARGINAL PERFORMER: Every manager must, from time to time, deal with a marginal performer - an employee whose work, for the most part, is satisfactory, but who regularly fails in some specific area or areas to maintain a satisfactory level of performance. The work of the marginal performer can be classified as substandard in some cases but not so poor as to warrant immediate termination....
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- 2007-11-13 22:16:19 - Make change easy - get involved!
- There are wild variances in how much involvement organisations are brave enough to offer their people in change. From those organisations where they just 'tell' (sometimes by text message even!), to the most enlightened extreme, where they enable wholesale contribution to the change process.Such organisations actually create the time and space to involve as many people as poss...
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- 2007-11-13 22:16:19 - Counseling interviews for the marginal employee
- ACTIVE LISTENING: The most frequent cause of failure in therapeutic counseling interviews is the interviewer's tendency to talk too much. Numerous studies have shown that in counseling interviews the average manager will talk as much as 85 percent of the time. For a counseling interview to serve its purpose of drawing out responses from the employee, the interviewer must be an effective listener, ...
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- 2007-11-13 22:16:19 - The punitive approach to marginal performers
- MANAGING A MARGINAL PERFORMER: Often a marginal performer, even after therapeutic counseling, may not understand that his or her work is seen as substandard. The manager will have to ask the employee directly how the performance could be improved. If the manager still meets with resistance or avoidance, as a last resort he or she will have to give suggestions.THE PUNITIVE APPROACH: If the u...
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- 2007-11-13 22:16:19 - What we have here is a failure to communicate
- Today's successful organizations are the ones which carry on open and honest communications with their employees. If employees know and understand the mission, they will help communicate it to customers.Here are some employee communication methods and the pros and cons of each. As in marketing communications, a multi-media approach will be most effective when delivering honest and open comm...
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- 2007-11-13 22:16:19 - Competencies for hr professionals in knowledge-based industry with reference to it, ites-bpos
- Introduction"High performing HR function affects bottom line nearly 10%"- A surveyCompetencies have become integral part of HR field. In the last 25+ years, the competency approach has emerged from being a specialized and narrow application to being a leading method for diagnosing, framing and improving most aspects of Human Resource Management. Changes to business practice...
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- 2007-11-13 22:16:19 - Dealing with marginal performers: the therapeutic approach
- --PREPARATION: The purpose of the therapeutic approach is to spark an employee toward improved performance through counseling. The manager's goal is to help the employee recognize the existence of a problem, accept the need for change, and formulate his or her own program for improvement. The manager should critically assess his or her own attitudes and opinions. It is important to try to eliminat...
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- 2007-11-13 22:16:19 - Big company intelligence on a small company budget
- Information is the lifeblood of the economy. That's especially true for businesses, because the ability to identify current customers and locate new prospects makes the difference between boom and bust. So how do successful companies do it? Through targeted market research, which usually means arcane computer systems, large staffs, and six-figure budgets.That situation is ripe for change, a...
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- 2007-11-13 22:16:19 - Assessing managers for international competence
- How do you select staff for international assignments? It's an important question because, no matter how effective and successful your employees may be at home, they cannot be guaranteed the same performance in a different culture-unless, that is, they can demonstrate some key competencies. But beware, these may be quite different from the competencies they need to succeed in their own environment...
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- 2007-11-13 22:16:19 - Teamwork training: learning to build a successful team
- Teamwork is a process that can be experienced outdoors and well as in the workplace. A lesson learned in one environment can be applied equally well in another. Teamwork: We Have Met the Enemy and They Are Us, a book by Dr. Steven Stowell and Matt Starcevich, describes actual teams that have participated in a variety of outdoor teamwork training programs. These programs have been as long as five d...
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- 2007-11-13 22:16:19 - Setting direction within an organization
- FINDING DIRECTION: An organization can't succeed without direction. Direction means having clear goals and guidelines; set goals and guidelines for staff to follow. When staff direction is needed, you must provide effective procedures for everyone to follow. Have guidelines and goals firmly set to keep the gray areas to the absolute minimum. It's up to you, to keep the departmental goals and that ...
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- 2007-11-13 22:16:19 - Understanding every aspect of your organization
- GET TO KNOW YOUR ORGANIZATION: If you don't understand an aspect of the organization or a procedure within it, ask. If you still don't understand, ask again. Question until you are sure you understand the topic. It's easy to feel your questions aren't sophisticated enough, especially when you work with people who have been doing what they do for years. Start with basic questions like "What do...
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- 2007-11-13 22:16:19 - Juggling demands in an organization
- JUGGLING DEMANDS: All leaders constantly juggle a multifarious array of demands from those of their organization, employees, and themselves. Good leaders, never drop one demand at the expense of another equally important requirement. They give each demand its fair share, while balancing the organizational goals with their employees' needs, while still fulfilling their own personal/professional pur...
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- 2007-11-13 22:16:19 - Management team section of business plans
- Writing an award winning business plan is a great skill, but rather than winning any awards you need to get funded. In order to be funded the bank, venture capital firm or even family members need to be sure they will either be paid back or receive their required return on investment. To succeed in business you need a quality management team one, which can move you thru the rough waters of start-u...
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- 2007-11-13 22:16:19 - Industry analysis section of your business plan
- Writing a Business Plan for your next entrepreneurial endeavor is crucial. You will need sufficient capital and a guide to keep you on track. One important part of any business plan is to size up the Industry and attempt to figure out your pecking order and specialty niches for your best chances of profitability. Having written more business plans than I care to admit and having read hundreds of o...
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- 2007-11-13 22:16:19 - Mantra for managers
- What do organizations look for in a prospective employee with special reference to fresh MBA graduates? The two key assets that an organization looks for is the potential of the individual and ability to pursue his goals in all situations. Every organization expects its team of fresh recruitees to grow into top quality Managers and therefore it is very important to evaluate the potential of the fr...
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- 2007-11-13 22:16:19 - What makes a good media story?
- Media relations can be difficult, but also rewarding. And the lessons we learn from working with newspapers, magazines, radio, television, and online publications should increase the effectiveness of all our communication initiatives.That's because dealing with the media parallels our dealings with other stakeholders. In media relations, the competition to be heard and get a response intens...
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- 2007-11-13 22:16:19 - From boring to interesting - making training effective
- Being a good trainer requires experience and skill. Experience comes from practice and skill from learning the theories, applying them, getting feedback and consciously improving.Some things that will help you improve are: Know your target audience - what's in it for them? What do they expect? Why are they attending your training? Sometimes go back to basics - it's a good cha...
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- 2007-11-13 22:16:19 - Working with hearing impaired employees - giving them a fair go
- Hearing impaired people often encounter difficulty at work because their disability isn't visible. I'd like to relate to you, briefly, the sorry saga of a young man who has recently been dragged through a performance management process, essentially brought about by misunderstanding, frustration on his behalf, and failure by an employer to make a 'reasonable adjustment' [Australian law includes the...
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- 2007-11-13 22:16:19 - 6 steps to effective management during change
- Take the pain out of gain and decrease the upheaval surrounding change by following six commonsense steps to effective management.Step 1: Establish ObjectivesThe process must begin with a clear and detailed statement of objectives and move from there to goal design. Goals must be directly accountable to the vision while remaining in alignment with the stated purpose of the organizati...
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- 2007-11-13 22:16:19 - You didnt use brainstorming to select your measures, did you?
- IntroductionWhen Alex Osborn invented the creativity technique called brainstorming, I wonder if he had any idea just how extensively business would apply it. Almost every meeting employs some kind of brainstorming event, but there's one meeting that really should leave it off the agenda: the performance measure selection meeting.There are 5 common ways people select performance meas...
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- 2007-11-13 22:16:19 - Communicating ceos
- I see a PR firm has done a survey on the amount of time Canadian CEOs spend on communication, and found they spend almost half of their time on communication.I think we're supposed to be impressed that CEOs spend that much time on communication. But, quite frankly, what else does a CEO do? And, if you consider both direct and indirect communication, wouldn't that be more like 90%?So,...
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- 2007-11-13 22:16:19 - Delegation - the basic steps to reducing your workload and creating a successful team
- If you have a task greater than you can handle on your own, then you need to delegate. Not a choice many of us choose to make, but one we can all learn. This article will take you through why delegation is so important and give you simple steps to take so that you communicate the vision, motivate your members and build them as individuals and as a successful team.So let's start with the ...
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- 2007-11-13 22:16:19 - Using the six-sigma methodology to improve wafer fab productivity
- As a result of consolidation of operations and significantly increased production requirements, Intersil's main Fab was facing bottlenecks in supply versus demand. Intersil enlisted Tefen USA first to support identifying the Fab bottleneck, and then to develop a comprehensive roadmap for capacity and cycle time improvements. A team composed of Tefen USA and Intersil members conducted a short asses...
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- 2007-11-13 22:16:19 - Taking on six sigma programs - guidelines for in-house and outsourcing decisions
- Based on a wild guess by a close associate of mine, there are well over 2,000 restaurants in the Manhattan area and its surrounding boroughs. Although I cannot validate the absolute accuracy of his count, I do trust it is in the ballpark, since he happens to be one of those guys who seem to know everything about everything in life (and more). His dream is to be on Jeopardy; if it ever happens, I a...
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- 2007-11-13 22:16:19 - Being a great boss
- Are you one of those bosses that people just love to hate? Maybe successful, maybe very intelligent, maybe organized and moving forward but just can't get along with people. Communication and other people skills are as important to the success of your business as your talent, knowledge and entrepreneurial drive. After all, you cannot do it all by yourself and you need good people.I remember...
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- 2007-11-13 22:16:19 - Group meeting disrupters
- MEETING DISRUPTERS: If two participants are carrying on a personal discussion that interferes with a meeting, direct a clear and simple question to one of them. In order to avoid embarrassing them, address them by name before asking the question. An alternative is to restate a previously expressed suggestion and then ask them for an opinion.HECKLERS: A participant with a negative viewpoint ...
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- 2007-11-13 22:16:19 - Managing group meetings
- MANAGING SMALL MEETINGS: Keep the size of the meeting as small as possible. The larger the group, the more complicated communication becomes and the more garbled the purpose may get. For example, with a group of two, there are two communication channels, add a third person and six channels have been created. With each additional person, the number of communication channels increases exponentially....
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- 2007-11-13 22:16:19 - Collections management
- How long does it take your customers, clients or patients to pay you for the products or services you have provided?Have you developed a consistent collection management program?Your answer to the above questions is a leading indicator as to how well you collection management is. Sending an invoice doesn't always result in payment. Successful collection management s a matter of makin...
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