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- 2007-11-13 22:16:19 - Turning a negative employee into a positive asset
- Several years ago, I took over the supervision of a section in a Public Agency. I was a newbie in management, enthusiastic, and excited about the opportunity that lay before me. I was informed by my manager that I had a problem employee on my team. He described her as unpleasant, resistant, not a team player and told me that I would have my hands full managing her. He stated that she had been forc...
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- 2007-11-13 22:16:19 - Is a bad attitude permanent
- Today there is great weight put on a person's attitude. It is as if this is something for which they are individually responsible and should be held to account for.The inference seems to be that no matter what you do the way that you approach it is your responsibility.For example, you work for a meat wholesaler and your job is to get up and four O'clock every morning to be at work fo...
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- 2007-11-13 22:16:19 - Understanding how change has changed
- There seems to be an assumption that change is a single traumatic event that is thrust upon us and over which we have no control.In the recent past this was definitely true, in industry there would come a sudden realisation at the end of the financial year that unless we did something radical we were going to the wall.The huge and destructive changes that then occurred fitted this mo...
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- 2007-11-13 22:16:19 - A management strategy
- I witnessed some interesting behaviour from one of our premier management schools this summer. A behaviour that I have since discovered is not uncommon.This summer I met the PA of an emminent professor at a business school.I had met her on several occassions before and knew her to be a bright chatty woman who always enjoyed passing the time of day.On this occassion when I aske...
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- 2007-11-13 22:16:19 - How to use w edwards deming
- Human beings and the way they interact are extraordinarily Complex. Deming tried to define that complexity.We have since learned the impossibility of defining natural events in a digital way.When we ignore the complexity and allow people to get on with what they want to do by removing the barriers to their performance, their performance becomes extraordinary.I have been trying...
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- 2007-11-13 22:16:19 - Boost your leadership skills by disciplining yourself in the way of the question mark
- I'm often asked to come in to organizations and give a motivational speech to their employees. I reply that I'm not a motivational speaker. Never have been. Never will be. Don't want to be. I do something else. I teach their people how to become motivational leaders. That's a far more productive endeavor.The concept and application of motivation are misunderstood in most organizations. The ...
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- 2007-11-13 22:16:19 - Tales from the corporate frontlines:the importance of a competitive wage and benefit package
- This article relates to the Compensation and Benefits competency, commonly evaluated in employee satisfaction surveys. It tells the story of a company that needed to attract new employees and discovered how a competitive wage and benefits package was integral to this process. The Compensation and Benefits competency focuses in detail on how your employees feel regarding their compensation and bene...
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- 2007-11-13 22:16:19 - Tales from the corporate frontlines: the role of character in leadership
- This article relates to the Senior /Top Level Management competency, designed to measure satisfaction levels regarding top-level management at your organization. AlphaMeasure defines senior management as the team of individuals at the highest level of management who have the day-to-day responsibilities of operating the organization. For many employees, this competency will target the managers occu...
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- 2007-11-13 22:16:19 - Classifying motivational needs
- While there exist several useful definitions of motivation, for our purposes we will define it as an individual's desire to do something based upon a need. When a person is confronted with a need (either perceived or actual), he or she usually is motivated to perform specific actions for some sort of gratification. Once a particular need has been satisfied, the motivation to continue the actions d...
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- 2007-11-13 22:16:19 - Learn about commercial collections agencies fees
- As with any other service, there are good and bad commercial collection agencies. Beware of any agency that offers you cut rate commissions far below the accepted Commercial Law League rates, offers you kickbacks on commissions, or makes outlandish promises about recovery success.You should investigate, evaluate and rate the commercial collection agencies that you plan to use just as carefu...
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- 2007-11-13 22:16:19 - The role of the machine metaphor in mixed-initiative organizational leadership
- "Can This Marriage be Saved?" So reads the title of the cover story in the August 15, 2005 issue of BusinessWeek (www.businessweek.com). The article describes the seven-year (1998-2005) story of the merger of Daimler and Chrysler Corporation. As of this writing, the board of the merged companies decided to terminate the reign of the current chairman, Jürgen Schrempp. At ...
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- 2007-11-13 22:16:19 - How can a communications audit help you?
- Organizations communicate in two directions: internally to staff and externally to clients, customers, shareholders, stakeholders, the media. Faulty internal communications can lead to mistakes, discouraged and unhappy staff, employees leaving the company. Poor external communications can jeopardize image and sales. It really is that simple. Any overall management strategy needs a communications p...
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- 2007-11-13 22:16:19 - Do you hear that?
- I read a report in the Toronto Star stated that 70% of workplace errors happen because of communication breakdown and that many of them directly relate to a lack of listening skills.The challenge is most people filter out sounds, noises and people talking as much as they filter out most of the things their eyes see.On one level, this is important. You would go crazy if you processed ...
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- 2007-11-13 22:16:19 - Align the enterprise & make beautiful music together
- Q: Why is a great business like a great marching band?A: The players in both organizations are in alignment.Alignment? Yes, Alignment.When a marching band passes by in a parade, the columns and rows are in straight alignment, the band members are all in-step, they play in-tune, and they are all playing the same music. Alignment separates the great from the good from the medioc...
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- 2007-11-13 22:16:19 - The survey feedback process for organizational development and change
- THE PURPOSE OF SURVEY FEEDBACK:In globally competitive environments, organizations are seeking information about obstacles to productivity and satisfaction in the workplace. Survey feedback is a tool that can provide this type of honest feedback to help leaders guide and direct their teams. Obstacles and gaps between the current status quo and the desired situations may or may not be...
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- 2007-11-13 22:16:19 - Why your company needs an e-mail policy
- Everyone at the office thought that using the company e-mail system to share jokes and funny stories was great fun. That is, until one offended employee decided to sue his employer for having helped to create a hostile work environment.Employee access to E-mail and the Internet can help to streamline communication among employees, and between employees and customers. But, just like conversa...
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- 2007-11-13 22:16:19 - The art of motivation and need fulfillment
- Industrial/clinical psychology and applied psychiatry have made tremendous strides in understanding human behavior. New discoveries and applications toward understanding human behavior are being announced with increasing frequency in these inexact sciences. Still, it is possible to become reasonably proficient in the art of motivating others. While this skill is indeed complex, the average supervi...
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- 2007-11-13 22:16:19 - Tales from the corporate frontlines:choosing an effective employee recognition program
- This article relates to the Recognition competency, commonly evaluated in employee satisfaction surveys. It tells the story of how one company found the right recognition program by paying attention to employee feedback. This competency also explores what type of behavior is appreciated and rewarded within your organization. Studies show that employees who receive regular recognition and praise ar...
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- 2007-11-13 22:16:19 - Towards intercultural understanding
- An individual's ability to forge effective relationships across cultures is influenced by a very personal and highly complex mixture of emotional and cognitive processes. Anyone contemplating an overseas posting feels apprehensive about stepping into the unknown. The mere knowledge that we are leaving our own cultural comfort zone can trigger all sorts of subconscious defensive tactics that can ma...
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- 2007-11-13 22:16:19 - Tales from the corporate frontlines: a new managers tale
- This article relates to the Manager/Supervisor competency, commonly evaluated in employee satisfaction surveys. This competency evaluates an employee's feelings regarding their direct manager or supervisor. The manager/supervisor competency covers topics like clarity of goals, manager support, coaching and feedback, and regular reviews of performance. The old adage that "people leave their manager...
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- 2007-11-13 22:16:19 - Coaching employees in the workplace
- After a full week of training, you are still a little nervous about your new job. All of the information you need to digest, the new environment you are adjusting to, and the new faces you will be getting acquainted with is just a bit overwhelming.Meeting the expectations of a new job and being the new face among an established network of co-workers is an uncomfortable position for everyone...
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- 2007-11-13 22:16:19 - How to manage your people well: tips for managers of training
- As a training manager, there are two important aspects to managing your people well: hiring, supervising, and motivating (managing with your people) and building up corporate support for your department (managing for your people). Unfortunately, training is not well understood by some executives, and its benefits can be hard to assess. Even a good training manager's department risks cuts by cost-c...
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- 2007-11-13 22:16:19 - The ins and outs of internal and external relations
- INTERNAL PUBLIC RELATIONS: Never overlook an opportunity to do internal public relations about your department and its offerings. A training department must, first and foremost, be visible in the organization it serves. Larry Lottier, Manager, Education of Dana Corporation publishes a training department course catalog with faculty, course listings and course descriptions to publicize his departme...
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- 2007-11-13 22:16:19 - Training managers and new trainers
- Training managers use many of the same interpersonal and analytical skills that other types of departments use. In particular, they need to be good communicators, and highly skillful in interpersonal relations. They need to delegate effectively, support their staff emotionally, give accurate and timely feedback, and set departmental goals that are consistent with organizational goals. Barbara L. T...
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- 2007-11-13 22:16:19 - Keeping team meetings vibrant
- Meetings can be the life-blood of an organisation or the death.It all depends how you approach them.People need to communicate ? that's a fact, and it's not enough to do it over computers. At some point a face-to-face is needed to ensure full understanding on key items, and there's a bonding and rapport between colleagues that is often taken for granted.But for something so im...
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- 2007-11-13 22:16:19 - Medical malpractice: three myths that cost your hospital millions
- What's the use?Nothing you do will hold down the cost of medical malpractice. It feels that way sometimes, doesn't it?Unfortunately, for many risk managers, that's not too far off the mark. What they're doing isn't working.We can point to other industries, greedy lawyers, insurance companies trying to make up for losses in the stock market. But there's trouble within medical p...
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- 2007-11-13 22:16:19 - Retaining an expert -- what every business owner needs to know
- As an entrepreneur, hiring an expert can be one of the most efficient ways to turbo-charge your business. However, thousands of consultants flood the Information Highway, and each one promises to positively impact your bottom line. How do you know which expert has the right combination of smarts, skills, experience and personality to move your company in the right direction?It's no small fe...
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- 2007-11-13 22:16:19 - Take this into consideration before you write your mission statement
- What principles should a company keep in mind when developing a mission statement? Appropriate criteria must be chosen for defining the business. There are several alternatives for defining one's services: by the products one produces, by unique resources that the company possesses, by a particular strength that the company has, by unique financial measures, or by needs that are met. Anyone who ha...
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- 2007-11-13 22:16:19 - How to use an hr consultant
- Bringing an HR consultant into your organisation can often be the only way to get a particular objective achieved. It may be a project that needs to be delivered such as a recruitment campaign, a compensation & benefits review or the implementation of an HR information system. Another possibility may be the need to cover a maternity leave post. Whatever the company requirement, whether it be linke...
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- 2007-11-13 22:16:19 - Motor vehicle policy and your employee risks
- It is becoming more common for employers to require employees to use their personnel motor vehicles for business use. Reimbursement for business use is commonly by way of a kilometre/mileage allowance or a general motor vehicle allowance for the year.Did you know that you can be found vicariously liable for the acts and omissions of your employees driving while driving a motor vehicle for w...
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